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eBay and Customer Service
from:If you are running an eBay business, you may not realize that the need for great customer service still exists - even for online auctions. When a buyer receives quality customer service from you, they will potentially do one of two things - or both. They will give you great feedback, and they may look for more of your auctions in the future. If you hope to make a living from eBay, you have to stop thinking of it as an "auction" and start running it like a "business."
If you owned a brick and mortar business, how would you treat your customer while they were standing at your counter, waiting for you to finish ringing up their order? You would be helpful and respectful of course! You would do everything that you could to guarantee that customers return to your establishment in the future. You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. Why would you do any less at the close of one of your eBay auctions?
First, act quickly at the close of your auctions. Contact the winner, and congratulate them. Describe the item they have won and how the item will be shipped - even if this information is already part of the description for the auction. Remind them of their winning bid amount, and give them payment options and instructions. Let them know when the item will be shipped.
Close your email by thanking them for participating in your auction. You might even take this opportunity to tell them about other open auctions that you have as well. Think of this contact with the winner as a conversation that you are having with a customer who is standing at your counter in that imaginary brick and mortar store.
Once the payment and shipping details have been taken care of, contact your buyer again. Let them know when the item was shipped - the exact date and time - and when it is expected to arrive on their end. During this contact, let them know that if they have any problems or questions, that they should contact you through the eBay site. If they do contact you in the future, make sure that you answer promptly, and that you do all that you can to make them happy with their purchase - even if it means issuing a refund.
Yes. You should be open to issuing refunds, depending on what the item is. Furthermore, you should issue refunds promptly. Of course, it is reasonable to expect the buyer to return the item to you, at your expense, before the refund is issued - but once you receive the item, issue the refund promptly. This is just good business!
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Real Estate Auction News
Jackson Hole Auction Company Sets Annual Fall Real Estate Auction (PRWeb)
Properties from Eastern Idaho to Jackson Hole & across Wyoming to Sell at Auction. Jackson Hole Auction Company ( www.jacksonholeauctions.com ) announces the Annual Fall Real Estate Auction from Eastern Idaho to Jackson Hole and across Wyoming on September 20, according to William F. Burke CAI AARE, auctioneer and president of the company. (PRWeb Aug 27, 2008) Read the full story at ...
Read more...Jackson Hole Auction Company Sets Annual Fall Real Estate Auction (PRWeb via Yahoo! News)
Properties from Eastern Idaho to Jackson Hole & across Wyoming to Sell at Auction. Jackson Hole Auction Company (www.jacksonholeauctions.com) announces the Annual Fall Real Estate Auction from Eastern Idaho to Jackson Hole and across Wyoming on September 20, according to William F. Burke CAI AARE, auctioneer and president of the company.
Read more...Real estate auction business started by LA Times Media (Turks.US)
In New York, Los Angeles Times Media Group, a Tribune Co. unit that owns the Los Angeles Times stated last Monday that they will start a real estate auction business for distressed real estate.
Read more...LA Times Media starts real estate auction business (AP via Yahoo! Finance)
Los Angeles Times Media Group, a Tribune Co. unit that owns the Los Angeles Times, said Monday it started a business that will auction distressed real estate.
Read more...Fitch Withdraws LMP Real Estate Income Fund, Inc. TARPS Rating (Business Wire via Yahoo! Finance)
NEW YORK----Fitch Ratings has withdrawn the 'AAA' rating assigned to LMP Real Estate Income Fund, Inc. series M taxable auction rate preferred stock .
Read more...