Welcome to Auction Resource Center
Ebay And Customer Service Article
This is a selection made from among articles on Ebay And Customer Service. For a permanent link to this article, or to bookmark it for future reading, click here.
eBay and Customer Service
from:If you are running an eBay business, you may not realize that the need for great customer service still exists - even for online auctions. When a buyer receives quality customer service from you, they will potentially do one of two things - or both. They will give you great feedback, and they may look for more of your auctions in the future. If you hope to make a living from eBay, you have to stop thinking of it as an "auction" and start running it like a "business."
If you owned a brick and mortar business, how would you treat your customer while they were standing at your counter, waiting for you to finish ringing up their order? You would be helpful and respectful of course! You would do everything that you could to guarantee that customers return to your establishment in the future. You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. Why would you do any less at the close of one of your eBay auctions?
First, act quickly at the close of your auctions. Contact the winner, and congratulate them. Describe the item they have won and how the item will be shipped - even if this information is already part of the description for the auction. Remind them of their winning bid amount, and give them payment options and instructions. Let them know when the item will be shipped.
Close your email by thanking them for participating in your auction. You might even take this opportunity to tell them about other open auctions that you have as well. Think of this contact with the winner as a conversation that you are having with a customer who is standing at your counter in that imaginary brick and mortar store.
Once the payment and shipping details have been taken care of, contact your buyer again. Let them know when the item was shipped - the exact date and time - and when it is expected to arrive on their end. During this contact, let them know that if they have any problems or questions, that they should contact you through the eBay site. If they do contact you in the future, make sure that you answer promptly, and that you do all that you can to make them happy with their purchase - even if it means issuing a refund.
Yes. You should be open to issuing refunds, depending on what the item is. Furthermore, you should issue refunds promptly. Of course, it is reasonable to expect the buyer to return the item to you, at your expense, before the refund is issued - but once you receive the item, issue the refund promptly. This is just good business!
Ebay And Customer Service Specific links
Watch Free Videos At Mevio!
- Tons of Free Videos, Only At Mevio.com
-- http://www.mevio.com/
Learn How To Stay Young and Feel Great
- Free Advice For Boomers From Experts Around the Country
-- http://www.boomj.com/
The fastest and easiest way to chat with anyone.
- Chat with anyone, anywhere, anytime with Utterz.
-- http://www.utterz.com/
American Idol Gets Fourth Judge
- One of the fastest growing sites on the net, and yea, theres a reason
-- http://www.holytaco.com/
MTV Cribs
- Watch the Latest Episodes Online. TV Shows, Movies and More at Veoh.
-- http://www.veoh.com/
Ebay And Customer Service News
RocketPlace Holds Second Annual Conference for eBay Sellers - Auctionbytes.com
The second RocketPlace conference for eBay sellers takes place in Las Vegas next month. The conference has a beginner track for $259 and an advanced track for PowerSellers looking for tips on how to grow with all of eBay's recent changes as well as ...
Read more...Retailers threaten bottom line for computer makers - International Herald Tribune
SAN FRANCISCO : Before they ship computers to retailers like Best Buy, the largest electronics retailer in the United States, computer makers load them up with lots of free software. For $30, Best Buy will get rid of it for you. That simple cleanup ...
Read more...Personal bank data sold on eBay - Guardian Unlimited
Lost data: Bank details and personal information were sold on a computer on eBay. Photograph: Getty An investigation has been launched into how a computer holding personal details of high street bank customers was sold on eBay for £35. Information ...
Read more...Traditional Brand Advertising is Broken. Despite Gloomy Economy, R2C ... - Forbes
With a gloomy national economic season looming, reinforced by exploding fuel prices and rising unemployment reports, it's no surprise that the advertising industry is also anticipating a season of uncertainty. Marketing professionals are experiencing ...
Read more...The Rebirth of Consignment Shops - CNBC
When you think of consignment shops, you probably imagine second-hand shoes, tattered jackets and prom dressed from the ‘80s. But with times as tight as they are, consignment shops have taken on a whole new relevance for people looking for creative ...
Read more...